Frequently Asked Questions
User Guides
Yealink T41 User Guide
Download the T41 userguide here - https://c5eba454-904e-4283-87e5-c967213b2366.usrfiles.com/ugd/c5eba4_b2376a768cc74a93b3bcbde65290c6c8.pdf
Yealink T21 User Guide
Download the T21 userguide here: http://support.yealink.com/forward2download?path=ZIjHOJbWuW/DFrGTLnGypngTlr5uoZ3feoSKyI/GfMQKhBe2oqTAQwwc1/j7ECtyCfCX8GB3H1nvTqEIgqEzVVPs187mopTZopAs6rXUqt4vE3N7AW/kMojnBoPzRPJMuRA5jfA8jHT0XdNmQmtLuNEp00Q60VBP
iPECS 9008 User Guide
Download here:
Cloud PBX
Cloud PBX Feature Codes
features from your handset instead of logging into the customer portal.
Wherever you see 'xxx' below, this refers to a number you enter.
*55 Access Voicemail Portal
*99 Voice Portal Menus
*72xxx Call Forward Always Activation
*73 Call Forward Always Deactivation
*92xxx Call Forward No Answer Activation
*93 Call Forward No Answer Deactivation
*90xxx Call Forward on Busy Activation
*91 Call Forward on Busy Deactivation
*561xxx Enable and Set 'Locate Me' Number 1
*571 Deactivate 'Locate Me' Number 1
*562xxx Enable and Set 'Locate Me' Number 2
*572 Deactivate 'Locate Me' Number 2
*563xxx Enable and Set 'Locate Me' Number 3
*573 Deactivate 'Locate Me' Number 3
*78 Do Not Disturb Activation
*79 Do Not Disturb Deactivation
*30 Caller ID Blocking Activation
*31 Caller ID Blocking Deactivation
*77 Anonymous Call Rejection Activation
*87 Anonymous Call Rejection Deactivation
*60xxx Selective Call Rejection (Blacklist) Addition
*80xxx Selective Call Rejection (Blacklist) Removal
*65xxx Make a call with Caller ID visible
*67xxx Make a call with Caller ID blocked
*32 Anonymous caller screening Activation
*33 All callers screening Activation
*34 Call screening Deactivation
*70XX Agent Login to a queue where XX is the extension number or phone number of the queue
*71 Agent Log out for all queues
*71XX Agent Log out of a specific queue where XX is the extension number or phone number of the queue
*44*XX Remote Extension Calling. Where XX is the phone/extension number you want to dial as. (NOTE: Must be enabled in settings first)
*44*XX*YY Remote Extension Options. Where XX is the phone/extension number you want to dial as and YY is the star code to execute.
*94xxx Remote Dialtone Service Number Addition
*95xxx Remote Dialtone Service Number Removal
*96xxx Remote Call-back Service Number Addition
*97xxx Remote Call-back Service Number Removal
*98xxx Remote Access Authorisation Pin Setup
*98 Removal of Remote Access Authorisation Pin (Trusted ANI only)
*22 Record your auto attendant message/menu for callers
*23 Playback your auto attendant message/menu
*24 Activate the auto attendant service on your line
*25 Deactivate the auto attendant service on your line
*40 Activate conferencing for my number (turn into conference room)
*41 Deactivate conferencing for my number
*42 Access your own conference room
*61 Call Waiting Activation
*81 Call Waiting Deactivation
*69 Call Return (Call back your last caller)
*66 Last Number Redial
*51 Who last called me?
*37xxx Set Authorisation Pin Code
*37 Remove Authorisation Pin Code (no digits after *37)
*74x Program Speed Dial 8 (x can be 2-9)
*52 Activate voicemail system
*53 Deactivate voicemail system
*54n Set Call Diversion Timer where 'n' is number of seconds
## Perform a 'blind' transfer to another number (if not disabled)
#0 Perform an 'attended' transfer to another number (if not disabled)
*1 Start/Stop a manual recording of a call (if not disabled)
*0 Disconnect from a call
*88 Group Pickup
*89 Directed Group Pickup
*89x Directed Group Pickup (with specified pickup number)
*07 Park a call (parking lot number announced back to caller)
*17 Retrieve a parked call (prompted for parking lot number)
*1XXX Retrieve a parked call from a specific parking lot number
NOTE: Not all features can be setup using star codes.
Cloud PBX Call Features
How to access the Cloud PBX portal
Link - https://portal.bcomservices.com/login.php
How to view calling records
Log into your Cloud PBX portal (See "How do I access my Cloud PBX portal")
How to record your voicemail message
Option 1: Using your phone:
-
Dial *55 to access the voicemail menu. -
Press 0 to access your VM settings -
Press 1 to record your unavailable message -
Press 2 to record your busy message

Group Call Pickup
There are a couple of different options with group pickup
*89x is the Directed Group Pickup (with specified pickup number). This is used to answer an individual ringing phone. For example. If extension 203 is ringing and I want to answer it on my phone, I would dial *89 203
How to configure auto provisioning on a yealink IP phone
Step 1: Press the OK key when the phone is idle to obtain the IP address
Internet
UFB - Standard Router Settings
Set your WAN port to DHCP using Vlan 10
Downloads
Yealink T40 Datasheet
Yealink W56 Datasheet
https://drive.google.com/file/d/1UWRyCoBQ6SOh7cT7_CwEYtTLWWVNzLLl/view?usp=sharing